Last Updated: 24-July-2024
Digital Spades LLC (“we,” “us,” or “our”) is committed to providing exceptional service even after the sale. This After-Sales Policy outlines the support you can expect following the purchase of our products or services.
Product Support
- Installation and Setup: We offer comprehensive installation and setup assistance for our website development and ecommerce solutions. Our team will guide you through the process to ensure your solution functions smoothly.
- Training: We provide training materials and resources to help you effectively utilize your new website or online store. Additionally, we offer optional personalized training sessions to answer specific questions and address your unique needs.
- Technical Support: We offer ongoing technical support to address any issues that may arise with your product. This includes bug fixes, troubleshooting assistance, and minor updates. We strive to provide timely and efficient solutions to keep your project running optimally.
Service Support
- Project Management: Our dedicated project managers will track the progress of your service, ensuring deadlines are met and your expectations are exceeded. We communicate regularly to keep you informed and address any concerns promptly.
- Ongoing Optimization: For certain services like content marketing, we offer ongoing optimization strategies to maintain and improve results over time. This ensures your online presence remains competitive and delivers long-term value.
- Performance Reporting: We provide regular reports that track the performance of your marketing campaigns or website traffic. These reports offer valuable insights into the effectiveness of our strategies and allow us to adjust our approach as needed.
Communication
We prioritize clear and consistent communication throughout our after-sales experience. You can reach us via email, phone, or a dedicated support portal to ask questions, report issues, or request assistance.
Warranty and Guarantee
We offer a warranty period of 10 days on any defects in workmanship or functionality for our products. During this time, we will repair or replace the product at our discretion, free of charge. Certain services may have specific guarantees or success metrics outlined in the project proposal.
Client Satisfaction
We value your satisfaction and are committed to finding solutions that meet your needs. If you encounter any issues or are not entirely satisfied with our services, please don’t hesitate to reach out to us. We will work collaboratively to address your concerns and find a resolution.